General terms & conditions

Returns, Refunds and Exchanges Policy

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How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase. 

1. Please email EagleBayOutfitters@gmail.com to request a refund and we will assign you a tracking #.

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2. Mail your returned item to:
     Eagle Bay Outfitters
     Returns Department Tracking # 
    PO Box 672
     Mullins, SC 29574

3. Include in your package a signed letter stating the reason for your return and the original receipt. 

 

Return Exceptions

 

Merchandise that has been worn, used, or altered will not be accepted for return or exchange. 

 

Restocking FeeAll items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order. 

 

Exchanges

 

If your clothing item is in like new condition, you may exchange your clothing item for a different size or color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping. 


 

Payment Policy

 

Accepted Methods of Payment

 

Credit Card (Visa, Master Card, American Express, Discover)

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PayPal

Credit Card Charges

Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded. 
 

Turnaround

 

All orders are shipped within 48 hours Monday - Friday 8am - 5pm.

Carriers

USPS

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.